Shipping policy
Shipping Timeframes
At checkout, you'll receive an estimated shipping timeframe based on your location and shipping method. Please note that processing lead times are not included in these estimates. Please refer to our Lead Time information for more detail.
Local Delivery (Trade Customers within 100 km of Somerton):
Once your order is in stock or manufactured, you can expect to receive it within 1–3 working days.
Nominated Freight Handlers:
We endeavour to ship to your nominated drop-off point within 48 hours of your order being in stock or manufactured.
Order Tracking:
Where possible, we'll provide a tracking code once your delivery is scheduled. This allows you to plan effectively and be ready when your panels arrive. Please note, order tracking is not available with all carriers.
Delivery Options & Requirements
Trade Delivery (with Forklift)
To qualify for trade delivery rates, you must receive goods with:
- A forklift available for unloading
- A commercial address with a loading dock or delivery drop-off area that is free from obstruction
- Access for a large delivery vehicle (minimum 4-tonne)
If a forklift is not available at your commercial premises, please notify Bord Products immediately as 'Hand Unload' fees apply.
Standard Delivery (Residential & Light Commercial)
We deliver to residential and light commercial addresses via kerbside drop-off. Your location must meet the following requirements:
Access Requirements:
- Accessible by a minimum 4-tonne delivery vehicle
- Safe truck parking space (please reserve spaces on busy roads)
- Clear 5m × 3m unloading space next to the delivery vehicle
We cannot deliver to properties with:
- Steep hills
- Gravel or unsealed roads
- Narrow laneways
- Restricted access
Hand Unload Requirements
For deliveries requiring hand unloading (residential or commercial without forklift):
- At least 2 able-bodied persons must be present to assist with unloading
- Individual panels can weigh over 65 kg
- Use proper lifting techniques: bend at the knees and keep your back straight
- Customers are responsible for safe handling throughout the entire delivery and unloading process
If, in the opinion of Bord Products or our transport contractor, the delivery cannot be safely unloaded, additional costs for re-scheduling your delivery may apply at the sole discretion of Bord Products.
Delivery Terms
Unless otherwise agreed, Bord Products or its transport contractor shall deliver Goods to the Customer as follows:
Delivery Hours:
Delivery will be made during Working Hours (between 7.00am and 5.00pm, Monday to Friday, excluding public holidays) to the location agreed by the parties ("Delivery Point").
Drop Spot:
Bord Products or its transport contractor will deliver the Goods as close to the Delivery Point as, in the opinion of Bord Products or its transport contractor, it is safe or prudent to do so ("Drop Spot"). Risk in the Goods passes to the Customer when Bord Products or its transport contractor's delivery vehicle arrives at the Drop Spot.
Unloading Responsibility:
The unloading of Goods at a Drop Spot is the Customer's responsibility at its own cost and risk. Bord Products or its transport contractor may, without liability to Bord Products, unload the Goods at the Drop Spot if the Customer requests Bord Products or its transport contractor to do so or is absent from the Drop Spot at the time Bord Products or its transport contractor wishes to unload and the Customer releases and forever discharges Bord Products and its transport contractor from and against any claim, cause of action or liability arising out of the unloading of Goods at the Drop Spot.
Risk Transfer:
The Goods are at the Customer's risk from the time at which they are delivered to the Customer or its nominee.
Driver Limitations:
Our drivers are focused on getting your panels to you safely but cannot help with unloading. This policy is in place for occupational health and safety reasons. Our drivers' expertise is in transport and logistics - your team will need to handle the unloading at the drop spot.
Absence or Unsafe Delivery:
If the Customer is absent from the Delivery Point at the time of delivery and/or delivery cannot be completed safely, additional costs for re-scheduling your delivery may apply at the sole discretion of Bord Products.
Preparing for Your Delivery
Unloading Space
Prepare a minimum receiving area of 5m × 3m (15m²) next to our delivery vehicle. This provides adequate room to safely manoeuvre panels. The space must be clean, flat, and dry to prevent damage.
Panels must be received kerbside - plan to move your panels to their final location after our driver departs.
Safety Guidelines
- Have at least 2 people available for hand unloading
- Ensure proper lifting equipment or personnel are ready
- Clear the unloading area of obstacles
- Be present at the scheduled delivery time
Being present for your scheduled delivery and ensuring safe unloading conditions prevents unnecessary rescheduling fees.
Packaging Removal
All packaging materials must be taken with your order. Please dispose of or recycle these materials responsibly. We're committed to environmental sustainability and appreciate your cooperation in managing packaging waste properly.
Pick Up Terms
Pickup is available between Monday–Friday (excluding Victorian and Australian public holidays) for completed manufactured orders and/or in stock items from our facilities located at:
Somerton:
52–58 Fillo Dr, Somerton VIC 3062
Hours: 8.00am – 2.00pm
Braeside:
14 Endeavour Way, Braeside VIC 3195
By appointment
All pick-ups require a minimum of 4 hours notice to prepare your order.
Where the Customer attends the Bord Products premises to acquire the Goods ("Pick Up"), Bord Products may, in its absolute discretion:
- Deliver the Goods into or onto the Customer's vehicle, in which case risk in the Goods passes to the Customer and delivery is effected when the Goods are set down in or on the Customer's vehicle.
- Deliver the Goods by setting them down alongside the Customer's vehicle in which case risk in the Goods passes to the Customer and delivery is effected when the Goods are set down alongside the Customer's vehicle notwithstanding that the Bord Products staff may, on request, assist the Customer to load the Goods into or onto the Customer's vehicle.
Liability & Indemnity
Where Bord Products or its transport contractor enters the Customer's premises or the premises of a third party nominated by the Customer as a delivery point, the Customer:
- Releases Bord Products from any claim the Customer may at any time have against Bord Products in respect of damage occasioned to the Customer's premises or injury to persons arising out of the delivery by Bord Products or its transport contractor of Goods to such premises; and
- Indemnifies and holds Bord Products harmless from and against any loss, damage or liability suffered or incurred by Bord Products in respect of damage occasioned to the third party's premises or injury to persons arising out of the delivery by Bord Products or its transport contractor of Goods to the premises of the third party except for and to the extent that such loss, damage or liability suffered or incurred by Bord Products arises out of the negligence or wilful misconduct of Bord Products or its transport contractor.
Defects & Force Majeure
Partial Orders:
No defect or claim in respect of Goods delivered shall entitle the Customer to reject delivery of other Goods, which are not subject to any defect or claim, delivered as part of the order.
Force Majeure:
If Bord Products is prevented either directly or indirectly from performing any of its obligations under these Conditions, including without limitation, making a delivery of the Goods or any part of the Goods by reason of Force Majeure it shall be entitled, at its option, by notice to the Customer, either to:
- Extend the time for delivery of the Goods for a reasonable period; or
- Be subject to refunding the Customer for any payment already made to Bord Products in respect of those particular Goods (if any), terminate this contract, and the Customer shall not have any claim against Bord Products for damages or any other remedy for breach of contract.
Important Notes
- If the incorrect shipping method is selected, additional charges to cover delivery costs will apply at the sole discretion of Bord Products
- We reserve the right to vary shipping rates at any time with reason and prior notice
- If you have any concerns about access or delivery requirements, please contact us BEFORE your scheduled delivery
Contact Us
Questions about your delivery? Contact our team on (03) 9357 3345 or email contact@bord.com.au with any questions about your panel product delivery. Our staff can provide guidance on delivery logistics, suggest solutions for challenging locations, and address questions about your specific order.