We take pride in the quality of our products and strive to ensure every order meets your expectations. As all orders are cut and prepared to your specifications, all online sales are final and non-refundable, unless:

• The product is found to be faulty; or
• The order cannot be fulfilled due to stock availability.

Change-of-mind returns are not accepted. However, if you have ordered incorrectly or no longer require an item, you may contact us to request a return. If approved, the following conditions will apply:

• Goods must be in resellable condition (unused, undamaged, in original packaging).
• A 20% restocking fee will apply.
• Delivery charges are non-refundable.
• Customers may organise their own return freight, or request Bord Products to coordinate return delivery at the customer's cost.

No refunds will be issued for returned goods that arrive damaged or are deemed not resellable. Returns must be approved in writing before being sent back. Goods returned without prior approval may not be accepted.

Damaged or Faulty Goods

We recommend inspecting all goods immediately upon unloading.

If any item appears faulty, damaged, short supplied, or incorrect, please notify us in writing within 2 business days of receiving the delivery. Be sure to include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

If we receive your claim within 2 business days and the goods remain unused, we will review your request. Where the claim is deemed reasonable, we will — at our discretion — repair, replace, or refund the affected item(s).

Please note:

• A fault in one product does not entitle you to reject your full order.
• Claims made after 2 business days may not be eligible for resolution.

Stock Availability

If an item in your order becomes unavailable and cannot be delivered within the nominated lead time:

• We will contact you to discuss suitable alternatives or offer a full refund.

Where an alternative product is selected:

• If the new product is less expensive, we will refund the difference.
• If it is more expensive, you may choose to pay the difference or cancel the item for a refund.

For more detail on typical delivery timeframes, visit our processing lead times page.

We're Here to Help!

If you have any questions about your order, delivery, or eligibility for a return, please contact our team:

Bord Products
52–58 Fillo Drive
Somerton VIC 3062
Phone: +61 3 9357 3345
Email: contact@bord.com.au