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Yes. We can manufacture custom veneered panels up to 3600 × 1200 mm and press custom laminates in most cases. We also have access to our suppliers' full product ranges beyond what is available online.

If you're looking for a specific product, material, or size that you cannot find on our website, please contact us to discuss your requirements.

Yes, we provide samples for most of our products. Available samples are listed on our website and can be ordered directly online - they are free, though shipping charges apply.

If you need a sample of a product not listed online, please contact us and we will do our best to help.

Important note: Natural timber products can vary in colour and grain between batches. If you need an exact match for your project, please contact us and we can provide a batch control sample from your specific production run.

Prefer to see products in person? Contact us to arrange a visit to our showroom in Somerton to view our full range and tour our manufacturing facility.

No, we do not offer cutting, edge banding, or machining services. We supply full sheets and panel products only.

However, we can manufacture custom veneered panels up to 3600 × 1200 mm and press custom laminates to your specifications. If you need panels cut to size or require fabrication services, we recommend contacting a local cabinet maker or joinery shop.

If you have questions about what we can manufacture or customise, please contact us.

Before production starts: Contact us immediately. If we have not yet begun cutting or preparing your order, we will do our best to accommodate changes or cancellations.

After production begins: Because we cut and prepare orders to your specifications, we generally cannot cancel or make changes once production is underway.

If your order has already been completed or dispatched, all sales are final. However, if you have genuinely ordered incorrectly, you may contact us to request approval for a return. We assess these requests on a case-by-case basis, and if approved:

• Items must be unused and in original packaging
• A 20% restocking fee applies
• You will be responsible for return freight costs

Please contact us as soon as you realise there is an issue - the earlier you reach out, the more options we may have available.

For full details, please refer to our refund policy.

Online orders: We accept the following payment methods on our website:

• Major credit cards (including Visa, Mastercard, American Express)
• Apple Pay
• Google Pay

Payment is required at checkout for all online orders.

Orders with our sales team: For orders placed through our sales team, we accept:

• Credit card (via EFTPOS)
• Direct bank deposit

Please note: We do not have cash facilities available at our locations.

Your total delivery time depends on how long it takes us to prepare your order (processing) plus how long it takes to ship to your location (shipping).

Processing time:
This is how long it takes us to prepare your order before it ships. Processing times are shown on each product page and vary depending on whether items are in stock, made to order, or on backorder. Processing times exclude delivery.

Shipping time:
Once your order is ready, shipping time depends on your location and delivery method:

• Local delivery: If you are a trade customer within 100 km of our Somerton facility with a commercial address and forklift available, expect delivery within 1–3 working days
• Nominated freight handler: We aim to ship to your nominated drop-off point within 48 hours
• Standard delivery: You will see an estimated shipping timeframe at checkout based on your location

Please note that lead times are estimates and not guaranteed. If your order will take longer than expected, we will contact you to discuss options.

Need your order urgently? Contact us before ordering to discuss express delivery.

For more information, visit our processing lead times and shipping policy.

Delivery costs depend on your location, product type, and order size. You can view estimated costs on product pages, and the exact cost will be calculated in your cart at checkout.

Delivery options include:

• Free pickup from Somerton or Braeside
• Trade local delivery with forklift (flat rate within 100 km of Somerton)
• Panel products (weight-based rates across Australia)
• Lightweight items (flat rate Australia-wide for edge banding, oils, veneers, etc.)
• Samples (free standard post in Victoria, $15 interstate shipping)

For regional or remote locations, or if you have specific delivery requirements, please contact us for a quote.

Yes, you can collect orders from our Somerton or Braeside facilities. All pickups require 4 hours notice.

Somerton

• Address: 52–58 Fillo Drive, Somerton VIC 3062
• Pickup Hours: Mon–Fri 8:00am – 2:00pm (excluding public holidays)

Braeside

• Address: 14 Endeavour Way, Braeside VIC 3195
• Pickup Hours: Mon–Fri 8:00am – 2:00pm (excluding public holidays)

Pickup requirements:

• In-stock items: Contact us at least 4 hours before you plan to collect so we can prepare your order
• Made-to-order items: Available for pickup once manufacturing is complete (typically 10–15 business days). Contact us at least 4 hours before collection
• Stock transfers between branches: 2–4 business days. Contact us at least 4 hours before collection

Loading: Please be prepared to load goods yourself. We may be able to use a forklift to load items into your truck or ute tray if it can be done safely, but this cannot be guaranteed.

You can select pickup at checkout or contact us to arrange collection.