Privacy policy
Bord Products is committed to providing quality services to you and this privacy policy outlines our ongoing obligations to you in respect of how we manage your Personal Information
References in this policy (Privacy Policy) to “we”, “us” and “our” are references to Bord Products. References to “you” and “your” are to the individual who is using the website or otherwise providing personal information or data to us.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, company details, addresses, position titles, email addresses, phone and facsimile numbers. While using our website we also collect navigational details such as your IP address, geographical location, browser type, operating system, type of device used, referral source, length of visit, frequency of visits and pages viewed.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.bord.com.au, from your website, from media and publications, from events, from cookies and from third parties.
We may also receive information about you from other sources, including publicly available databases or third parties from whom we have purchased or shared data. We may combine this data with information we already have about you. This helps us to analyse, update and expand our records, identify prospective customers and provide products and services that may be of particular interest to you. If your information is passed on to us by others, we will only use that information for the specific reason for which it was originally provided.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Use of information
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, sending important notices and marketing news, promotions and events. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
We may also use personal information for auditing, research and analysis to help us continually improve our website and services. Non-identifying information, derived from the actions of our website visitors, may be provided to third parties in order to demonstrate the value we deliver. At present, Bord Products does not use personal information to make automated decisions.
Testimonials
With your consent we may post your testimonial, along with your name and company on our website or on our social media channels if you have supplied this to us. If you wish to update or delete your testimonial, you can contact us at orders@bord.com.au.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only with your consent; or where required or authorised by law.
Compliance with Children’s Online Privacy Protection Act
Bord Products does not target its offering toward and does not knowingly collect any personal information or data from users under 13 years of age.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Tracking technologies
When accessing our website, Bord Products will learn certain information about you during your visit. Similar to other commercial websites, our website uses a standard technology called cookies and web server logs to collect information about how our website is used. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating systems, date/time stamp and clickstream data.
We use this non-identifying information to analyse trends, monitor our site, track users’ movements around the site and to collect demographic information about our user base.
Information gathered through cookies and web server logs may include the date and time of visits, pages viewed, time spent on our website and the websites viewed just before and after our website using your IP address.
In addition to this, our analytics providers use technologies such as cookies, beacons, tags, pixels and scripts to analyse trends, track users’ movements around our website and to gather demographic information about our user base. Users can control the use of cookies at the individual browser level. If you choose to turn cookies off, you may still access our website, but your ability to use some features or access some areas of our site may be limited.
Links to other websites
Our website includes links to other websites and pages of organisations whose privacy policies may differ from ours. If you submit any personal information to these sites, your information is governed by their own privacy policy. We encourage you to read the privacy policy of these websites carefully before submitting your details.
Public forums
We do not currently offer publicly accessible message boards or community forums on our website. However, please note that our social channels are available for public viewing and are governed by separate entities (Facebook, Instagram, LinkedIn and Twitter). Please keep in mind that information you disclose via these channels may be collected and used by others which is outside of our control.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
While the information we collect is not sold to other organisations for commercial purposes, Bord Products may share your personal information with companies that provide services to help us conduct our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us. We require that such third parties comply with our Privacy Policy.
We will not pass on your personal data to third parties outside of the following organisations and software providers, without first obtaining your consent:
- Fishbowl
- Shopify
- Klaviyo
- Google apps for work
- Google analytics
- Google developer tools
- Gmail
- Microsoft Office 365
- HotJar
- Microsoft
- Reckon Accounts
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. nIn order to protect your Personal Information we may require identification from you before releasing the requested information.
Bord Products will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Changes to this policy
Bord Products reserves the right to amend or make changes to this Privacy Policy as required, at any time, with or without notice. Any changes will be effective immediately and published on our website. We encourage you to periodically review this page for the latest information on our privacy practices.
Privacy Policy Complaints and Enquiries
At Bord Products, we are committed to conducting our business in accordance with the principles outlined above to ensure the security and confidentiality of your personal information.
If you wish to contact us regarding this Privacy Policy, our use of your information or to update your contact details, please contact us at orders@bord.com.au or on +61 03 9357 3345.
Mobile Terms of Service
Last updated: April 19, 2023
The Bord Products mobile message service (the "Service") is operated by Bord Products (“Bord Products”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Bord Products’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bord Products through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bord Products. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Bord or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bord Products mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Bord or email contact@bord.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.